Poor experience from Ursula Delaney, who showed my wife and I a rental property. Another applicant got the property which is normal, we got the rejection email which is fine. I tried to call her for a week and a half and left a few messages for her to call me back, as I wanted to discuss other rental properties. No call backs at all. I called the her office and they promised they would pass on a message and get her to call. No call back. I called her and she picked up finally and I asked her why she didn't call me back after I left messages? She said that with rejected application we don't call back (assuming the only reason I called was to discuss the rejected application) and she said said she did receive 1 message. So after 4-5 missed calls over a week and a half and a message, she still didn't call back. She was stunned I actually directly asked her why she didn't call me, pretty ridiculous. Adding some basic customer service in a role which is very reputation based would be advised if she wants to have a career in Real Estate.
Thank you Holly & Suzanne for your help with purchasing my dream home.
Purchased a property through Peter, extremely respectful & honest from the get go, made the process easy and simple. Dealt with plenty of other agents looking for a house was very different with Peter and would recommend highly!
Thank you for your response and I am very happy with the outcome from the third party (NCAT) as a result of the unprofessional conduct, bullying, and threatening accounts demonstrated by the property manager, not only during the ending of the tenancy over a petite matter, however, as well as during the three years I was required to deal with the property manager. I do hope these issues are internally addressed as I do not wish for any future Abode client/s to encounter the poor, unacceptable experience and sub-standard service delivered by the property manager.
Great knowledgeable staff, great service and an all round pleasant experience. Will recommend to family and friends in the local area!
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