This dealership is still run by a very friendly pleasant team specially the general manager Mario , Roger and Tracey .They are the perfect team .They are far much better and more professional than the other local dealers. It is really worth travelling all the way to Sutherland to get a better deal and a special treatment. This is the fifth car I am purchasing from them over the last 4 years and the same manager is still doing his best to keep me attached to this brand !. I strongly recommend this dealership.
We picked up our new car today, and we couldn’t be any happier! Not only is the car great, but the customer service from start to finish was impeccable! Dealing with Danny from the very start was so easy.. he is extremely personable and great to deal with! We also had the pleasure of having Michael help out when Danny wasn’t available and he too was very nice! We were well looked after and felt super comfortable in our decision to buy our next car with them.. thanks for making this experience enjoyable for us! Also a shout out to Tracey at the front for our banter while the boys were getting the car ready! We highly recommend this dealership for your Audi purchase!
I did a drop in without calling ahead. As expected they were busy. I was acknowledged and asked if i was happy to wait a little bit. Yes. I was offered water, a seat. After a short wait i was attended to, my trade was valued and the change over was discussed with myself the sales person and sales manager. We agreed after a bit of negotiating. Both parties happy :o) I was told the car would take time to get ready. It was a used vehicle they had just traded and was not showroom ready as yet. It was prepared earlier than promised. Presented very nicely. Time was taken to explain it to me as while i was getting out of an Audi this info system was different. The entire process was easy, relaxed and absolutely no pressure to go ahead at anytime. The handover was also not done in a rushed manner. Minor issue after a few weeks, rang and was put in touch with the workshop manager. The process was explained and booking made. Issue resolved and car returned. Every person i have spoken/dealt with has been very helpful and super easy/friendly. I am glad i came to this dealership to check out a car and i highly recommend talking to these guys if your buying a new/used vehicle or servicing your Audi. Good customer service from both sales and service.
Exceptional experience! This is my second time purchasing a car at Audi Sutherland. Michael was knowledgeable and professional, scored a great deal. I was contacted with updates and followed up after I picked up my vehicle. He took the time to show me all the features of the car, especially with connecting my Android phone. My advice, come prepared with questions, know what your after and the price guide, try to go on a weekday, weekends can be hectic. Overall very pleased.
Huge shout out to Danny at Audi Sutherland who looked after me from online enquiry right through to vehicle delivery. Danny was genuinely in my corner and made me feel so comfortable, answering all my questions along the way. The whole team was great, knowledgeable and hugely accommodating. Thanks!
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