Walk into build a bear Miranda on Monday morning, staff member was talking on her mobile phone not even a greeting. Walked around shop waited for staff member to finish call as there was extremely limited stock of the shelves. Waited at counter to be served by member still on the phone. Eventually she ended the call and ask how she could help. I asked if the had any bears that resembled actual bears, she advised that they had none and went back to mobile phone. Frustrated but understanding of stock levels but really poor customer service.
The staff are kind and they make it such a special experience ☺️
Fun experience for the kids and good customer service. Only downside was they only had 2 sounds available for the bears and were out of the carry boxes to take them home in.
Friendly staff. Bought a lot of stuffed toys for kids.
I hope I could buy toys like these when I was child. Perfect place to get Christmas gift for my daughter. There are so many characters to choose, so many accessories you can bought for dolls, like outfit, costumes, shoes, caps. My daughter love the pokemon toy we bought today.
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